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Terms and Conditions

Remote Support

AMJ Computer Systems (AMJ) remotely connects into customers computers though the internet via the Teamviewer client. By giving AMJ a support ID and Password, the customer understands that AMJ will have complete control of their machine to diagnose and repair problem(s). Remote support provided by AMJ is for software, email and virus removal issues and other software troubleshooting. AMJ can not repair hardware remotely.

Remote Session(s)

AMJ is not responsible for hardware issues that may occur during any remote session. Hard drive issues may occur during or after any solution especially those involving virus removal. This is not caused by any of the steps AMJ takes to perform the given solution. This occurs very rarely, but is caused by wear and tear of the drive only. Any hardware issues that may arise during or after a remote session are repaired at the expense of the customer.

During a case where the customer's computer becomes unresponsive during a remote session, the customer may send AMJ the computer, and AMJ will finish the repair. If a hardware problem has caused the computer to become unresponsive, the parts are to be paid for at the owners expense.
* Shipping and Handling costs are to be covered by the customer.

Data/Software

AMJ is not responsible for the loss of data or software during a remote session. The customer is responsible for backing up his or her data and/or software before starting the session with an AMJ representative.

* AMJ reserves the right to change these terms and conditions at any given time, and is the responsibility of the customer to review the terms and conditions frequently.

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